Question 1

Are dogs kenneled throughout the day?

Accepted Answer

Only the board and train dogs are kenneled. Daycare dogs aren’t unless a dog is causing problems, or the owner requests it :). We aim to emulate a home environment during kenneling, to keep your dog as comfortable as possible.

Question 2

What kind of leashes do you use? Or do we send our pups leash?

Accepted Answer

We use our own slip-leashes.

Question 3

How do you tell if a dog is uncomfortable when crowded or their personal space is crowded?

Accepted Answer

They go stiff and their eye pupils get big. We always remain attentive to mitigate these occurrences, and are ready to act at the first signs of trouble.

Question 4

Do you allow parents to drop off and pick up?

Accepted Answer

Though all of our parents are welcome to come out we don’t allow personal pick-ups and drop-offs unless agreed upon in advance. Emergency situations are understood. We allow pick up and drop off for boarding clients at a scheduled time convenient for all parties.

Question 5

What are your interpretations of "humping" between dogs?

Accepted Answer

Humping between dogs is a gesture of dominance and /or anxious behavior from either dog.

Question 6

Are dogs kenneled in vehicles?

Accepted Answer

Both of our vans are fitted with crash-tested Ruffland kennels. To ensure that each dog is comfortable, we have crash-tested harnesses for those dogs who either can't be kenneled or are just uncomfortable with being in a kennel.

Question 7

What tools do you use on dogs when it comes to training?

Accepted Answer

We use a variety of different tools depending on what would help the dog the most. All of our dogs start on a dominant slip-leash. We also may use 2.225 or 3.00 mm herm-springer prong collars, mini educator e-collars, Heathers Hero's leashes, line lines, or gentle leaders. Before we introduce a tool to your dog, we will talk about it and only use the tools that the pet parents have approved.

Question 8

How do you ensure dogs are safe during daycare and Day Training Academy?

Accepted Answer

Though there are risks with having a pack of dogs together, we always remain diligent and do our best to minimize issues, and deter them altogether. Dogs have to pass a temperament assessment (Meet and Greet Session) before joining any socialization services. Iowa law states that there must be 1 adult present for every 15 dogs in service. We maintain higher standards to ensure safety, utilizing a ratio of 1:10. If a dog is being unruly they will be separated until we feel we can let them re-engage with the pack.

Question 9

What time will my dog be picked with the shuttle?

Accepted Answer

Our shuttle service happens during a time frame rather than at a specific time. In order to best serve everypup on our list, we only give out a time frame that your pup can be picked up or dropped off. The time frame for that, 9-11 am and 3-5 pm.

Question 10

What is the difference between tier one daycare and tier two daycare?

Accepted Answer

Our standard daycare is a great way to socialize most dogs, though free play, pack walks, and more. Tier two is for dogs who do not thrive in a standard daycare setting. Tier two provides dogs with an extra level of enrichment, though play, time on the treadmill, field trips, pack walks, and more!

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